NHS Friends and Family Test (FFT)

Last Updated: Tuesday, 19 August 2025

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

 

Responses	July	June	May
1 Extremely likely	0	0	0
2 Likely	0	0	0
3 Neither likely or unlikely	0	0	0
4 Unlikely	0	0	1
5 Extremely unlikely	3	0	0
6 Don’t know	0	0	0
Summary Scores
Positive	0%	0%	0%
Negative	0%	0	0%
Neutral	0%	0%	0%

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

• We have improved the outside lighting in the surgery carpark.
• We have installed an automatic opening door for easier access into the surgery
• We have changed our telephone system to allow more incoming phone lines into the surgery
• We have reviewed our appointment booking process and implemented a system to ensure those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician.